Privacy Policy

1. Who We Are

WorldERP is a cloud-based enterprise resource planning (ERP) platform that helps organizations manage their operations such as finance, HR, sales, inventory, projects, and more.

If you have any questions about this Policy, you can contact us at:

WorldERP Support
Email: support@worlderp.online
Website: https://worlderp.online

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website worlderp.online;
• Users who create a WorldERP account or trial;
• Customers and their authorized users who access the WorldERP platform.

It does not apply to third-party websites, services, or applications that may be linked from our Services.

3. Information We Collect

3.1 Information You Provide

• Account details: name, email address, password, company name, role and contact details.
• Billing information: billing address, tax number and limited payment details (most card data is handled by our payment processor and not stored by us).
• Support & communication: information you send to us via email, chat, contact forms or tickets.
• Data you upload to WorldERP: customer lists, invoices, HR data, and other business records you choose to store in the platform.

3.2 Information Collected Automatically

• Usage data: pages visited, buttons clicked, features used, timestamps, error logs.
• Device & log data: IP address, browser type, operating system, language, and general location based on IP.
• Cookies & similar technologies: small files stored on your device to keep you signed in, remember your preferences, and help us understand how the Services are used.

3.3 Information from Third Parties

• Analytics providers (for example, anonymized or aggregated usage data).
• Payment processors (payment status, limited billing details).
• Integration partners, where you connect WorldERP to other systems.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To create, manage and secure your WorldERP account.
• To provide, operate and improve the WorldERP platform and related Services.
• To personalize your experience, such as remembering your settings and preferences.
• To process payments and manage subscriptions or billing.
• To communicate with you about service updates, security alerts and administrative messages.
• To respond to your questions, support requests and feedback.
• To monitor, detect and prevent fraud, abuse or security incidents.
• To comply with legal, regulatory and accounting obligations.
• Where permitted by law, to send you product news, tips and marketing communications (you can opt out at any time).

5. Legal Bases for Processing (EEA/UK)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under one or more of the following legal bases:

• Contract: to provide the Services and fulfill our agreement with you.
• Legitimate interests: to operate, improve and secure our Services and communicate with you about them, where these interests are not overridden by your rights.
• Consent: for certain optional activities, such as some cookies or marketing, where required by law.
• Legal obligation: when processing is necessary to comply with applicable laws.

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep you logged in, remember your preferences and understand how visitors use our website and platform. You can control cookies through your browser settings. If you disable some cookies, certain features of the Services may not work correctly.

7. How We Share Your Information

We do not sell your personal information. We may share information in these situations:

• Service providers: trusted vendors who help us deliver the Services (hosting, email delivery, analytics, payment processing, customer support).
• Business transfers: as part of a merger, acquisition or sale of all or part of our business, subject to appropriate safeguards.
• Legal requirements: when required to comply with laws, regulations, legal process or governmental requests.
• Protection of rights: when necessary to enforce our terms, protect our rights, users, or the public.
• With your consent: when you ask us or give us permission to share information with a third party or integration.

8. Customer Data Stored in WorldERP

When you upload or input data about your own customers, employees, suppliers or other individuals into the WorldERP platform (“Customer Data”), you are generally the data controller of that data and we act as a data processor on your behalf.

You are responsible for ensuring that you have the right to collect and process Customer Data. We process Customer Data only in accordance with your instructions and our contract with you.

9. International Data Transfers

WorldERP may store and process information on servers located in different countries. Where data is transferred internationally, we take reasonable steps to ensure an appropriate level of protection in line with applicable data protection laws (for example, using contractual safeguards).

10. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this Policy, and comply with legal and accounting requirements. When data is no longer needed, we delete or anonymize it. Where deletion is not immediately possible, we securely store and isolate the data until removal is feasible.

11. Security

We use reasonable technical and organizational measures designed to protect your information against loss, misuse, unauthorized access or disclosure. However, no internet or email transmission is ever fully secure or error-free, so we cannot guarantee absolute security.

12. Children’s Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

13. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information in certain circumstances;
• Object to or restrict the processing of your information;
• Withdraw consent where processing is based on your consent;
• Receive a copy of your data in a portable format, where applicable.

To exercise these rights, please contact us at support@worlderp.online. We may need to verify your identity before completing your request.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice.

15. How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, you can reach us at:

WorldERP Privacy Team
Email: support@worlderp.online
Website: https://worlderp.online