Refund & Returns Policy

1. Overview

WorldERP is a cloud-based software-as-a-service (SaaS) product. Because access to our software and services is delivered digitally, this policy is focused on subscription, billing and access-related refunds rather than physical returns.

By creating an account, subscribing, or using our paid Services, you agree to this Refund & Returns Policy in addition to our Terms of Service.

2. Free Trials and Evaluation

Where available, we may provide a free trial or demo access so that you can evaluate WorldERP before committing to a paid subscription.

• You are encouraged to fully test the platform and modules during the trial period.
• At the end of the trial, you may choose a paid plan, or your access may be limited or suspended if you do not subscribe.
• Refunds are generally not available for periods that followed a free trial you used.

3. Subscription Billing

WorldERP subscriptions are billed in advance on a recurring basis (for example, monthly or annually), depending on the plan you select at sign-up or at renewal.

• Recurring billing: subscriptions automatically renew at the end of each billing period unless cancelled.
• Billing information: you are responsible for providing accurate billing details and keeping them up to date.
• Invoices & receipts: are usually available through your account or sent to your registered email address.

4. Cancellations

You may cancel your WorldERP subscription at any time, effective at the end of your current billing period, unless otherwise agreed in writing.

• Cancelling a subscription stops future renewals but does not automatically generate a refund for the current period.
• After cancellation, you may retain access to the platform until the end of the paid period, unless the agreement states differently.
• It is your responsibility to export any data you wish to keep before your access is fully terminated.

5. Refund Eligibility

Because WorldERP is a digital SaaS service, we generally follow these principles:

5.1 Standard Refund Policy

• Recurring subscriptions: fees already paid for the current billing period are normally non-refundable.
• New subscriptions: in some cases, at our sole discretion, we may consider a partial or full refund if you contact us within a short period from the initial purchase (for example, within 7–14 days), provided you have not heavily used the service. This is not guaranteed.
• Upgrades/add-ons: additional modules or user seats added during a billing period are non-refundable once activated, but will not renew if removed before the next billing cycle.

5.2 Non-Refundable Situations

• Change of mind after extended use of the service.
• Failure to use the service, including where you simply did not log in or forgot to cancel.
• Issues caused by your own systems, configuration, or third-party tools outside of our control.
• Violations of our Terms of Service or misuse/abuse of the platform.

6. Overcharges, Duplicate Payments & Failed Charges

We take billing accuracy seriously. If you believe you have been incorrectly charged, please contact us as soon as possible.

• Duplicate payments: if we confirm a duplicate charge, we will issue a refund or credit for the duplicate amount.
• Incorrect amount: if you were billed incorrectly due to our error, we will adjust, refund, or credit your account as appropriate.
• Failed or reversed payments: if a payment fails or is reversed, your access may be suspended until the amount is settled.

7. Chargebacks and Disputes

If you have a billing concern, we encourage you to contact us first at support@worlderp.online so we can review and resolve the issue.

• Initiating a chargeback without first contacting us may delay resolutions and can be treated as a breach of our Terms.
• If a chargeback is raised, we may suspend or terminate your access to the Services while the dispute is being investigated.

8. Refund Method and Processing Time

Approved refunds will generally be processed using the same payment method used for the original transaction, unless we agree on an alternative solution.

• Processing time: once a refund is approved by us, it may take several business days for the amount to appear in your account, depending on your bank or payment provider.
• Currencies and fees: any currency conversion fees, bank charges, or third-party processing fees are usually non-refundable and are outside of our control.

9. No Physical Returns

WorldERP is provided as an online software service and does not involve the shipment of physical goods. As a result, there is no physical “return” process. All matters are related to digital access, subscriptions, and your account data.

10. Access to Data After Cancellation

After cancellation or non-renewal of your subscription, your access to certain features or all areas of the platform may be limited.

• You are responsible for exporting or backing up any data you wish to keep before your access is removed.
• We may retain certain data for a limited period in line with our Privacy Policy and legal obligations.

11. Local Laws and Consumer Rights

Nothing in this Refund & Returns Policy is intended to limit any rights you may have under applicable consumer protection or e-commerce laws in your country or region. If such laws grant you mandatory rights that differ from this Policy, those rights will prevail to the extent of any conflict.

12. Changes to This Policy

We may update this Refund & Returns Policy from time to time to reflect changes in our Services, billing practices, or applicable laws. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice.

13. How to Request a Refund or Get Help

If you have questions about a charge, need help with cancellation, or believe you are entitled to a refund under this Policy, please contact us with the following details:

• Your full name and company name;
• The email address associated with your WorldERP account;
• Invoice number(s) or payment reference(s);
• A brief description of the issue and your refund request.

You can reach us at:
WorldERP Billing & Support
Email: support@worlderp.online
Website: https://worlderp.online